Privacy Policy

Ramatan Technology (hereinafter referred to as "RTCO", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software solutions (Web Hosting, GBOX ERP, ZCare ERP, E-Invoice, HERO, FONDOK, and Zfleet).

1. Information We Collect

We collect information to provide, maintain, and improve our services. This includes:

• Personal Identification Data: Full name, business email address, phone number, company name, and job title.
• Payment Information: Billing address and transaction details. Note: We do not store full credit/debit card numbers; all payment processing (Visa, Mastercard, Fawry, Vodafone Cash, Etisalat Cash) is handled by our PCI-DSS compliant third-party payment gateways.
• Technical Data: IP address, browser type, device information, and cookies when you interact with our website or SaaS platforms.
• Usage Data: How you interact with our software (e.g., modules accessed, features used) to improve user experience and security.

2. How We Use Your Information

• To process your subscriptions and billing cycles (monthly/annual).
• To activate your accounts and provide onboarding/training sessions.
• To send you service-related notifications (e.g., invoices, system updates, security alerts).
• To respond to your inquiries, support tickets, and technical requests.
• To enhance the security and performance of our infrastructure (99.9% uptime monitoring).
• For legal compliance, including tax reporting (ETA e-invoicing compliance) and fraud prevention.

3. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in hosting, cloud infrastructure, payment processing, and email delivery, provided they adhere to strict confidentiality obligations.
• Legal Obligations: If required by Egyptian law, regulatory authorities, or to enforce our Terms of Service.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred subject to the same privacy commitments.

4. Data Security

We implement robust security measures, including SSL encryption, firewalls, and access controls, to protect your data against unauthorized access, alteration, or destruction. All data is hosted in secure cloud environments with automated backups.

5. Your Rights

Subject to applicable law, you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to the processing of your data.
• Request a copy of your data in a structured, machine-readable format.
• Withdraw consent at any time (where we rely on consent).

To exercise these rights, contact us at sales@ramatan.com.

6. Cookies and Tracking

We use essential cookies to ensure the functionality of our website and to analyze traffic patterns. You can manage your cookie preferences in your browser settings. Disabling cookies may affect certain features of the site.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you cancel your subscription, we will retain your data for a period of up to 90 days in accordance with legal and tax obligations (e.g., ETA invoice retention), after which it will be securely deleted.

8. International Transfers

Our cloud infrastructure may process data in regions outside of Egypt. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

9. Children's Privacy

Our services are strictly for business use and are not directed at individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our operations. We will notify you of material changes via email or a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Officer:

Ramatan Technology (RTCO)
Cairo, Egypt
Email: sales@ramatan.com
Phone: +20 112 557 7725