Terms of Service

These Terms of Service ("Terms") govern your use of the websites, software-as-a-service (SaaS) products, web hosting, and related services (collectively, the "Services") provided by Ramatan Technology ("RTCO", "we", "us"). By subscribing to or using our Services, you agree to be bound by these Terms.

1. Eligibility and Account Registration

• You must be at least 18 years old and have the legal capacity to enter into a binding contract.
• You agree to provide accurate, current, and complete information during registration and to update it promptly.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. You must notify us immediately of any unauthorized use.

2. Description of Services

RTCO offers a suite of business software and infrastructure solutions, including but not limited to:

• Web Hosting: cPanel hosting, domain registration, SSL certificates, and email accounts.
• SaaS Platforms: GBOX ERP (Finance/Trading), ZCare ERP (Healthcare), E-Invoice (Tax compliance), HERO (HR/Payroll), FONDOK (Hotel ERP), and Zfleet (Fleet Management).

All services are provided on a subscription basis (monthly or annual). Service features are subject to change with prior notice to maintain technological relevance.

3. Subscriptions, Billing, and Payments

• Pricing: All fees are quoted in USD and are exclusive of applicable taxes (e.g., Egyptian VAT).
• Billing Cycle: You will be charged at the beginning of your selected billing cycle (monthly or annual). Annual plans provide a 20% discount and are billed upfront.
• Payment Methods: We accept Visa, Mastercard, Fawry, Vodafone Cash, and Etisalat Cash. By providing payment details, you authorize us to charge the applicable fees.
• Auto-Renewal: All subscriptions are set to auto-renew unless you cancel before the renewal date.
• Tax Compliance: For Egyptian clients, invoices are generated in compliance with the Egyptian Tax Authority (ETA) regulations for e-invoicing where applicable.

4. Cancellation and Refund Policy

• Cancellation: You may cancel your subscription at any time via your account dashboard. Cancellation takes effect at the end of the current billing period.
• Refunds: We do not provide prorated refunds for unused portions of a monthly or annual subscription. However, if you experience a service outage covered under our SLA, you may be eligible for service credits as outlined in the SLA.
• Data Retrieval: Upon cancellation, your data will be retained for 30 days for retrieval purposes. After this period, it will be permanently deleted.

5. Acceptable Use and Prohibited Conduct

You agree not to:

• Use the Services for any unlawful, fraudulent, or malicious purpose.
• Interfere with or disrupt the integrity or performance of the Services, servers, or networks.
• Attempt to gain unauthorized access to any part of the Services, other user accounts, or the underlying infrastructure.
• Upload, store, or distribute viruses, malware, or harmful code.
• Use the Services to infringe upon the intellectual property rights of others.

Violation of this clause may result in immediate suspension or termination of your account without liability.

6. Intellectual Property

All content, software code, trademarks, logos, and user interfaces provided by RTCO are the exclusive property of Ramatan Technology. You are granted a non-exclusive, non-transferable, revocable license to use the Services solely for your internal business operations. You may not copy, modify, distribute, reverse-engineer, or create derivative works of our software.

7. Limitation of Liability

To the maximum extent permitted by law, RTCO and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Services. Our total cumulative liability for any claim shall not exceed the total fees you paid to us during the 12 months preceding the claim.

8. Disclaimer of Warranties

Services are provided on an "AS IS" and "AS AVAILABLE" basis. RTCO expressly disclaims all warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free, uninterrupted, or completely secure, except as expressly outlined in our SLA.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Cairo, Egypt. Both parties agree to attempt to resolve disputes amicably through good-faith negotiations prior to litigation.

10. Modification of Terms

RTCO reserves the right to modify these Terms at any time. We will provide reasonable notice of material changes via email or website announcement. Continued use of the Services after such changes constitutes acceptance of the revised Terms.

11. Contact Information

For questions regarding these Terms, please contact us at:

Ramatan Technology (RTCO)
Email: sales@ramatan.com
Phone: +20 112 557 7725